SUPPORT & BILLING

How support and billing work.

Everything you should know before you pay us: how to reach us, how billing works, and what we do and don't cover.

Ask on WhatsApp

SUPPORT

Reaching us.

WhatsApp / phone: +94 75 924 0520
Email: [email protected]
Hours: Mon–Sun, 9am–10pm
Email response: Within 2 hours, during support hours
Priority: Priority WhatsApp support on Business and Pro
Language: English

BILLING

Paying for hosting.

Currency: all prices are in Sri Lankan rupees (LKR). See pricing.
Cycle: plans are billed monthly.
Contract: none. Cancel anytime by messaging us.
Add-ons: migration, email setup, speed tune-up and malware cleanup are one-time charges.
Quoted work: Docker hosting and deployment help are quoted in LKR before any work starts.

BACKUPS

Backup policy.

On Business and Pro, sites and databases are backed up automatically every day and each backup is kept for 7 days. Ask us on WhatsApp to restore one.

Starter hosts static sites deployed from GitHub, so your repository is the source of truth: redeploying it restores the site.

Backups protect against mistakes and attacks on our side of the line. Keep your own copy of anything irreplaceable too.

SCOPE

What we cover, and what stays with you.

We look after

The servers, their updates and firewalls
SSL certificates and Cloudflare
Databases included in your plan
Backups on Business and Pro
Malware scanning on Pro

You look after

Your site's content and code
WordPress themes and plugins you choose to install
Your domain registration and renewal
Passwords for your own admin accounts

Need help with something on your side? The one-time add-ons and deployment help cover most of it.

LIMITS

Service limits.

Storage: Starter includes 5 GB of NVMe storage. “Unlimited” on Business and Pro is subject to fair use. Ask us if your site stores unusually large amounts of data.
Sites per plan: each plan hosts one website.
Root access: plans are managed; you don't get root access to the server. We don't sell self-managed VPS.

FAQ

Support questions.

How fast do you reply?

Emails are answered within 2 hours during support hours (Monday–Sunday, 9am–10pm). WhatsApp is usually faster. Business and Pro customers get priority on WhatsApp.

What happens if my site goes down outside support hours?

Message us on WhatsApp anyway; it's the fastest way to reach us. Cloudflare keeps serving cached pages where it can, and Pro includes an uptime SLA guarantee.

How do I cancel?

Message us on WhatsApp or email. Plans are month to month with no contract. Ask for a final backup of your site before the plan ends if you need one.

Can I get a backup of my site?

Yes. On Business and Pro we keep daily backups for 7 days and can restore or send you one on request.

Still have a question?

Ask us before you sign up. It's the best way to see how fast we answer.